Refund and Returns Policy

Effective Date: 01/01/2025

1. Introduction

Thank you for choosing SkyLimo BH for your transportation needs. We strive to provide a seamless and satisfactory experience. This policy outlines our guidelines for cancellations, refunds, and modifications to reservations.

2. Cancellation Policy

    • Cancellation 2 Days Prior: If you cancel your reservation at least two days before the scheduled trip, SkyLimo BH will provide a full refund of your invoice.

    • Cancellation 1 Day Prior: If you cancel your reservation one day before the scheduled trip, SkyLimo BH will refund 50% of your invoice value.

    • Cancellation on the Day of the Trip: No refund or compensation will be provided for cancellations made on the day of the trip.

3. Refund Process

    • Refunds will be processed to the original payment method within 7-15 business days after the cancellation request is approved.

    • Refunds are subject to the terms outlined in the Cancellation Policy above.

4. Modifications to Reservations

    • You may modify your reservation (e.g., change pick-up/drop-off times, locations, or vehicle type) subject to availability.

    • Additional charges may apply if the modified reservation is more expensive than the original booking.

5. Waiting Time Policy

    • Travelers are entitled to 15 minutes of unpaid waiting time after the scheduled pick-up time.

    • If the waiting time exceeds 15 minutes, a fee of 10 BHD per hour will be applied, with additional charges for each subsequent hour.

6. Early Returns

    • If you return the vehicle earlier than the agreed rental period, no refund will be issued for the unused days.

7. Damages or Accidents

    • In the event of damage to the vehicle or an accident, you are responsible for the repair costs as outlined in the rental agreement. Insurance coverage may apply if you have opted for it.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone: +97317622229
Address: Juffair, Manama, Bahrain